Measure what matters: Employee satisfaction

I would like someone to reach out to me

Building better relationships with your customers starts with employees. For call centers, there’s a direct correlation between their performance, job satisfaction and high turnover. Attrition is a costly part of doing business, but there’s plenty you can do to reduce it by understanding its causes in your organization.

Explore how to measure what employees are doing and how they feel about their work — and your organization. You’ll learn how to reveal insights about employee satisfaction by:

Identifying the ideal average handle time and its true impact
Capturing feedback at specific moments in time with surveys
Providing the right support to help employees improve service levels

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.