Rebuild trust in government with empathetic service at scale

Discover five key systems to integrate into your citizen experience workflows

I would like someone to reach out to me

Trust in government institutions is at a near-historic low. But a new executive order aims to rebuild that trust by addressing the challenges constituents face in accessing government services. The directive calls for agencies to rethink service delivery to focus on the experience of the people they serve.

For agencies that are hampered by outdated systems and insufficient staff, that can be a formidable challenge. But it’s not impossible. With efficient digital solutions, some agencies are already deploying intuitive systems that make it easier for citizens to get the help and services they need.

Download the ebook to learn how:

To bring empathy to the citizen experience
Systems enable empathy at scale
A virtual contact center transformed the Alaska Department of Health and Social Services

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.