Genesys Cloud on-demand demo

Genesys AI for Agent Assist and Predictive Routing

Improve business outcomes for agent-led interactions with AI

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Benefits

Improve contact center efficiency by reducing handle time or transfer rates with artificial intelligence (AI)-based routing
Increase customer retention, sales conversions or other custom KPIs with AI-based routing
Reduce agent ramp-up and training times through AI-based agent assist
Eliminate wrap-up times through automated interaction summarization

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.