Safeguard your customers and your business

Choose a cloud contact center solution built
for trust, transparency and security.

Get security, resilience and compliance with Genesys Cloud

Choose the secure, trustworthy solution for your cloud-based contact center. The Genesys Cloud™ platform (formerly PureCloud™) meets and exceeds modern security standards with external penetration testing, attack defense automation, and TLS and AES-256 encryption. With key third-party certifications and rigorous regulatory compliance, you can trust your customer and business data remains private — no matter your industry or location.

Maintain resolute cloud security, 24/7

Genesys Cloud provides security across the board, 24 hours a day, seven days a week.

Data security

Encrypting data at rest is a fundamental design characteristic of the Genesys Cloud platform. We secure cloud traffic using TLS encryption and protect customer data via the 256-bit Advanced Encryption Standard (AES) algorithm. Additional technical controls protect against insider threats and data exfiltration — so access to customer data is logged and monitored.

Application security

Application security testing occurs throughout the lifecycle. During development, code is continually tested and reviewed using commercial and in-house automated toolsets, dynamic code analysis and third-party vulnerability assessments. We also engage a third party to conduct regular penetration testing, ensuring Genesys Cloud always maintains a high security posture.

Development lifecycle security

Security is embedded in the software development lifecycle at Genesys. An independent product security team uses an agile development process that incorporates security early in the lifecycle, with multiple validation steps. Developers are regularly trained on web application security protocols, including the Security Project (OWASP) and SANS Top 25 common vulnerabilities.

Protect your customers’ data

Don’t let a security breach break consumer trust. Our commitment to data privacy will give your customers peace of mind. Amazon Web Services (AWS), trusted by the CIA for its robust cloud security, provides the solid infrastructure for our secure cloud call center platform. The Genesys Cloud platform uses logical isolation to enforce strict control of data requests and access permissions. You can reassure your customers their personal information is safe with you.

Build your contact center on a scalable cloud platform you can trust. We’ve spent years refining and testing our development philosophy and cloud-based architecture. So you get a customer experience platform that’s battle-tested, validated and fully secure.

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Achieve full compliance

Genesys adheres to multiple industry-specific regulatory compliance standards — and it starts with our infrastructure. All Genesys data center facilities are managed to comply with the most rigorous industry security measures to ensure that data remains safe at all times. In addition to our multi-stage authentication and 24/7 CCTV monitoring, we employ the following security protocols:

Continuous monitoring

A signature-based Network Intrusion Detection System (NIDS) constantly monitors the Genesys network for potential attacks.

Adaptive security appliances

At the network level, Genesys has deployed adaptive security appliances to provide firewall capabilities, along with a two-way authentication process, to limit access.

Separation and security

For logical security, Genesys virtualization architecture ensures separation and security of customer-specific data, along with role-based permissions to control access.

Secure. Resilient. Compliant.

Genesys software meets and exceeds modern security standards. Key third-party certifications and rigorous regulatory compliance mean you can trust that customer and business data remains private — no matter your industry or location.

1. Genesys also uses Standard Contractual Clauses for data transfers to the United States. 2. Only available for Genesys Engage™. 3. Learn about our FedRAMP-certified solution.

Count on us for radical transparency

Trust is earned, not simply given — and once earned, it has to be maintained. At Genesys, we work hard to provide a consistent level of world-class service for our customers. As your call center technology partner, we’ll be with you every step of the way and always strive to maintain your trust through our deep commitment to security and transparency. Explore the pages below to learn more.

Secure system architecture

Regional availability and redundancy

Security terms and conditions

Real-time system status

Flexible pricing

Service-level agreements

+1.888.436.3797

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty.