Research report

Healthcare's Empathy Gap

Examining satisfaction along the end-to-end patient journey

This report found:

  • 38% of patients are confident they chose the right provider for their care
  • 32% say they have a relationship with their provider and “they know who I am”
  • 30% of patients feel they were provided with the advance treatment information they needed

A new Genesys report into the quality of healthcare experiences in the United States finds patients lack confidence at many points in their health journey.

We surveyed 2,000 patients nationwide to understand where patient journey experiences are succeeding and where they’re stalling.

Download the report for insights, opportunities and the path forward for providers wanting to empower patients with seamless journeys.