How the city of Winter Park increased productivity and improved CX

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Faced with tough challenges, they turned to Genesys for help

The City of Winter Park Utilities Department struggled with managing a high volume of calls and inquiries. That led to decreased efficiency and a poor customer experience.

Since implementing Genesys Cloud, the department has been able to:

Increase productivity and efficiency

Make data-driven decisions

Allocate resources more effectively

Optimize staffing levels

Refine customer service strategies

Powernet case study winter park utilities department

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.