How the city of Winter Park increased productivity and improved CX 

Faced with tough challenges, they turned to Genesys for help

The City of Winter Park Utilities Department struggled with managing a high volume of calls and inquiries. That led to decreased efficiency and a poor customer experience.  

Since implementing Genesys Cloud, the department has been able to:

Increase productivity and efficiency 
Make data-driven decisions 
Allocate resources more effectively 
Optimize staffing levels 
Refine customer service strategies 
Powernet case study winter park utilities department