Nespresso + Genesys

CX is critical to Nespresso – a pioneer in portioned coffee that is delivered around the world direct-to-consumer as well as to businesses. As a premium brand delivering a premium product, Nespresso strives to deliver a premium service and experience to match their offering – innovating for both customers and employees. Learn more about Nespresso’s Genesys transformation leveraging voice, digital, AI, WFM and the Genesys AppFoundry.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.