Gartner^® research report

How Generative AI Will Transform Your CX Program

Leverage generative AI to enrich your customer understanding, create smarter automation in real time and boost employee performance.

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Artificial intelligence (AI) is enabling organizations to organize and optimize their resources — people, knowledge and data — to increase productivity and uncover insights. And within the contact center, AI is being leveraged to predict the next step in a customer’s journey, increase agent efficiency and optimize customer journeys in real time.

Read the latest Gartner report to discover the key impacts of AI in the contact center, and implementation recommendations for contact center leaders to optimize ROI and mitigate risks.

You’ll also get insights on:

How to leverage AI to access new customer insights
The market direction and key opportunities for AI in customer experience
How AI can help agents by automating tasks and providing actionable insights

Gartner, How Generative AI Will Transform Your CX Program, Maria Marino, 4 December 2023

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.