See how over 30 vendors compare on four pillars of customer service

Get the Gartner Report: Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace

According to Gartner, “The customer service and support technology landscape is reshaping. Some vendors now provide broader portfolios. Before investing, application leaders for customer service must consider the impact of consolidated contact centre, CRM customer service, analytics and WEM solutions.”

Read the report and we believe you will learn:

  • Four pillars of great customer service and how over 30 plus vendors stack up
  • How a multi-vendor ecosystem investment can raise TCO, lower efficiency, reduce connected functionality and fragment user experiences
  • Four considerations when investing in customer service technologies
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Gartner Prepare for the Impact of a Consolidating Customer Service Technologies Marketplace, 29 October 2019, Simon Harrison, Jim Davies

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