PureCloud is now Genesys Cloud. Learn more
Lincoln Financial is a leading provider of financial services across four different lines of business. The company standardized on the Genesys CX Platform in all their contact centers to transform the customer experience by enabling agents to service customers through multiple channels of customer choice.
“Beyond the many tools that come with the Genesys solution, Genesys also helps us integrate the customer experience platform with all the other technologies that we have within the company.”