Founded in 2002, Gaitame.com is one of the largest providers of online foreign exchange (FX) margin trading in Japan. With more than 470,000 clients, the foreign exchange company has put their contact center transformation at the core of its growth strategy. Along with supporting a vast customer base, one of their biggest challenges was to reach new customers and encourage them to use their services.
See how the Genesys® PureCloud® application helped Gaitame.com to elevate their customer experience by transitioning from basic telephony and siloed systems to an omnichannel solution, tightly integrated with Commodity Channel Index trading data.
“Choosing PureCloud was absolutely the right decision. We can give our clients what they need now and accelerate new services in the future.”
Yasutaka Nakane, Customer Support Office - Senior Vice President, Gaitame.com