McMillan Shakespeare (MMS) provides salary packaging, novated leasing, asset management and related financial products and services across Australia, New Zealand and the United Kingdom. To keep pace with its constantly evolving operations environment, the company wanted a more agile contact center solution — one that could anticipate customer needs while personalizing the customer experience.
Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Contact center software
Run your contact center with software that makes great customer experience easy.
Be in touch anywhere, anytime with an all-in-one suite of digital channels.
AI and automation
Power your contact center with Genesys AI for personalized experiences at scale.
Attract, nurture and retain the best agents for your call center.
Integrations and apps
Craft a custom call center with apps and integrations.
Support employee questions at scale with a modern help desk.
Genesys Cloud CX
Power deeply connected experiences through the seamless, all-in-one contact center solution.
Genesys Multicloud CX
Deliver competitively superior customer experiences and digital transformation at scale.
Bring the best of AI chatbots and human support together with Genesys DX.
Reach new heights with your clients, offering them guidance and our market-leading solutions. Join us on the journey to Experience as a Service.
Set your customers up for long-term success with market-leading solutions from Genesys.
Benefit from our alliances with global technology brands and integrations with platforms your customers use.
Independent consultants program
Guide your clients to provide Super Human Service. Get the information you need to stay informed on all things Genesys.
Technology and AppFoundry partners
Solve Genesys users' needs and enhance experiences by creating solutions and selling them in our AppFoundry Marketplace.
Find a partner
If you're looking for help implementing or expanding a Genesys solution, our global ecosystem of partners are ready to help.
Super Human Service
for your contact center
Unlock the powerful combination of your people and our cloud.
The Genesys Edge
We’re constantly innovating. See the latest customer and employee experience releases.
Trust and security
See how Genesys solutions meet and exceed modern security standards.
Customer success and services
Choose a dedicated partner that works with you before, during and after your deployment.
Discover a community of continuous learning and innovation for customer experience professionals.
We Can Help
Improve customer experience
Learn how to serve customers where they are and guide them on more productive journeys.
Improve employee experience
Explore ways to engage and empower your team — because helping people is a great job.
Level up your technology
Maximize your customer experience technology to reach your goals and delight customers.
Grow your business
Win and keep customers with a blended approach to sales, marketing and support.
Save the date for these upcoming Genesys events — virtual and in-person.
Blog and podcasts
Gain insights from customers, employees, industry thought leaders and more.
Watch and listen your way to better customer experience and more connected moments.
Extend functionality without directly using an API. No programming required.