Cleartrip, an online travel company that provides comprehensive travel experiences throughout India and the Persian Gulf region, uses the tagline “Making Travel Simple.” As a one-stop shop for their customers’ travel needs, Cleartrip sought a similar DNA for their telecom requirements—an all-in-one platform that simplifies the customer experience.
Cleartrip replaced their legacy, multi-system approach in favor of a unified voice infrastructure from Genesys, establishing the company as the preferred customer service center for the online travel space in India.
“The best thing about Genesys is that we’re not dealing with proprietary technology, so there are no limits to what we can do. Whatever we can dream up, we’re confident that Genesys will support it.”
Nikhil Godbole, Head of Customer Service, Cleartrip