A1

Business rules change the game for A1

In today’s digital age, your customers have more choices and higher expectations than ever before. Optimizing the customer experience is essential to sustain a competitive advantage. And this means having the technology that enables you to offer seamless, consistent, personalized engagement across all customer journeys, channels and interactions.

As a contact center manager, you have a finite number of available agents, a variable volume of contacts and a limited amount of time. Learn how one company overcame these challenges using the Genesys Multicloud CX™ solution to optimize assets and orchestrate customer journeys—giving customers the personalized experience they expect.

Benefits

  • Improved operational efficiency
  • Improved customer experience
  • Reduced reliance on IT
  • Increased agent productivity

Challenges

  • Difficulty adjusting quickly workload changes
  • Challenges prioritizing interactions
  • Heavy reliance on the IT department

The business benefits far outweigh the costs of migration.

Franz Ott, Business System Analyst, Customer Service, A1

Genesys ChatLive Assistance
Close Widget

Genesys ChatLive Assistance