Contact center modernization is a priority for many government agencies. But while agency leaders know they need to modernize, many don’t know how to begin. Government agencies may also be under the impression that contact center modernization is a massive, high-risk, all-or-nothing investment. But that isn’t the case.
Learn three practical steps agencies can take to begin a contact center modernization journey today. You’ll hear:
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Director, Contact Center Operations
Indiana Bureau of Motor Vehicles