October 6, 2020

S3 Ep. 4 Customers for life: Agents are central to building customer loyalty

Exceptional experiences don’t happen by accident. Businesses that deliver the best service for their customers live it — it’s part of their company culture and core values. And they have a team of dedicated individuals who know what it takes to build lifelong customers. In this special CX Day celebration episode of the Take a Minute podcast, hear from service agents at Butterball, Alberta Motor Association and Camis who never hesitate to go the extra mile to ensure their customers are treated with the utmost care.

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Alberta Motor Association

The Alberta Motor Association (AMA) is among the largest membership organizations in Alberta, representing more than 975,000 members. While we’re best known for our roadside assistance program, we also offer travel, registries and insurance services; Alberta’s largest driver education school; a member rewards program; and member events in our communities. As part of the CAA and AAA family, we inspire confidence in the hearts and minds of our members to live their best lives.

Butterball Turkey Talk-Line

One of the first national, toll-free consumer help lines, the Turkey Talk-Line has helped almost 50 million consumers since its first season in November 1981. Each November and December, professionally trained turkey experts assist more than 4 million cooks through the Turkey Talk-Line, Butterball.com, Facebook, Twitter, Instagram, live chat and emails in the United States and Canada. With more than 50 staff members, the Turkey Talk-Line has the resources to answer questions from both English- or Spanish-speaking callers and respond to questions via email.

Camis

With over 35 years of experience in the campground reservation systems industry, Camis is an intuitive Park Management System allows park supervisors to manage their customers, facilities, and financials.​ Camis chose Genesys Cloud CX because they were looking for a complete solution offering from a single vendor in the cloud that was open and could be extended with more  functionality as their client demands change.

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