Bell + Genesys: Developing Your AI-Powered CX Strategy for 2025

09:00 am – 10:00 am

Registration / Check-In

Breakfast is included

10:00 am – 10:15 am

Welcome and Opening Remarks

• How AI-powered innovation is reshaping the customer and employee experience landscape
• How Bell and Genesys are bringing complementary strengths together to deliver greater value to clients

10:15 am – 10:35 am

Navigating the Future of Experience: Market Shifts and AI Foundations

• Evolving Expectations: Key Disruptors and Developments in Customer Experience
• Demystifying AI: What’s Real, What’s Next for CX and EX Innovation

10:35 am – 11:05 am

Real-World Success Stories

• High-impact scenarios driving measurable improvements in CX, EX, and business intelligence
• Extending your AI-powered CX Strategies into Salesforce + ServiceNow
• Delivering scalable, tailored experiences that deepen customer connection and loyalty

11:05 am – 11:35 am

Demo: Genesys Cloud integration with ServiceNow and Salesforce

• Demo showcasing native AI-powered integrations between Genesys Cloud and platforms like Salesforce CX Cloud and ServiceNow Unified Experience.
• How you can elevate your customer and employee experience
• Discover how seamless data sharing, intelligent routing, and workflow automation drive faster resolutions, proactive engagement, and unified visibility across channels
• See how leading enterprises are breaking down silos and achieving true end-to-end service transformation with integrated AI

11:35 am – 12:00 pm

AI Horizons: What’s Ahead for 2025

• Aligning Your CX Strategy with the Next Wave of AI Advancements
• A Forward View: Key Technologies Shaping the 2025 AI Landscape

12:00 pm – 12:30 pm

Fireside Chat: Making the investment: Sharing perspectives on approaches for successful rollouts and Integrations

• Practical strategies for embedding AI and modern CX solutions into contact center workflows
• Discuss key considerations in your pan when rolling out CCaaS and AI with and integrations to your CRM and other

12:30 pm – 02:00 pm

Live Q & A, Closing Remarks, Lunch