05/22/2025 09:00 am
Toronto, ON
Join IT leaders and industry experts for a half-day session on leveraging AI to drive long-term growth in your contact centre operations.
Sheraton Centre Hotel Toronto
123 Queen Street West, Toronto, ON M5H 2M9, Canada
09:00 am – 10:00 am
Registration / Check-In
Breakfast is included
10:00 am – 10:15 am
Welcome and Opening Remarks
10:15 am – 10:35 am
Navigating the Future of Experience: Market Shifts and AI Foundations
10:35 am – 11:05 am
Real-World Success Stories
11:05 am – 11:35 am
Demo: Genesys Cloud integration with ServiceNow and Salesforce
11:35 am – 12:00 pm
AI Horizons: What’s Ahead for 2025
12:00 pm – 12:30 pm
Fireside Chat: Making the investment: Sharing perspectives on approaches for successful rollouts and Integrations
12:30 pm – 02:00 pm
Live Q & A, Closing Remarks, Lunch
National Director, Collaboration and Contact Centre Solutions - Bell
Director, Technical Product Management, Modern Work and Contact Center Practices - Bell
AI Solution Lead - Canada AI | Digital | Orchestration - Genesys
Principal Solution Consultant North America- Genesys