06/25/2025 08:30 am
Genesys Community Day UAE
Dubai
Inside CX: AI That Drives Conversations
AI is only getting bigger and more efficient, changing the whole scope of customer experience across industries.
Join us for an interactive Genesys community day where we dive into the real ways AI is transforming contact centers. From analytics to copilot, see how smart tools are enhancing customer conversations and empowering teams. Make sure to get your Laptops.
Hilton Dubai, Palm Jumeirah
Hilton Dubai Palm Jumeirah, Palm West Beach - The Palm Jumeirah - Dubai - United Arab Emirates
Agenda
09:30 am – 10:00 am
Meet and Greet
Greetings and Welcome Coffee
10:00 am – 10:45 am
Genesys AI Overview
Explore how Genesys AI redefines orchestration and automation turning intelligence into effortless customer experiences
10:45 am – 11:30 am
Driving Business Impact with Supervisor Copilot & Journey Management
Discover how AI Supervisor Copilot is reshaping team management and operational oversight
11:30 am – 11:45 am
Coffee Break
11:45 am – 01:00 pm
Empowering Frontline Excellence: Agent Copilot (Laptops Required)
An interactive workshop designed to show how Agent Copilot can elevate frontline performance. Learn how AI empowers agents with real-time guidance, reduces effort, and improves customer outcomes
01:00 pm – 02:00 pm
Lunch and Networking
02:00 pm – 02:30 pm
Kahoot Quiz
02:30 pm – 03:00 pm
Understanding AI Tokens
Innovate with Genesys AI tokens which offers unmatched flexibility and affordability, empowering your businesses to scale AI capabilities on demand
03:00 pm – 03:45 pm
CX Advisory - Group Exercise
An interactive session where you will build AI use cases based on your industry
03:45 pm – 04:00 pm
Migration to UAE AWS region
04:00 pm – 04:15 pm
Introducing AI Studios
04:15 pm – 04:30 pm
Closing Remarks and Networking
Speakers
Mohamed Keshk
Senior Partner Account Manager - EMEA
Walid Fayad
CX Advisory Consultant
Hussein Krayani
Solution Consulting Manager - EMEA
Ahmed Zaghmouri
Sr Account Director Strategic Partners
George Youssef
Account Director
Tarek Elachkar
Lead Solution Architects