06/25/2025 08:30 am

Genesys Community Day UAE

Name: Genesys Community Day UAE
Start: 2025-06-25T08:30:00
End: 2025-06-25

Dubai

Inside CX: AI That Drives Conversations

AI is only getting bigger and more efficient, changing the whole scope of customer experience across industries.

Join us for an interactive Genesys community day where we dive into the real ways AI is transforming contact centers. From analytics to copilot, see how smart tools are enhancing customer conversations and empowering teams. Make sure to get your Laptops.

Hilton Dubai, Palm Jumeirah

Hilton Dubai Palm Jumeirah, Palm West Beach - The Palm Jumeirah - Dubai - United Arab Emirates

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Agenda

Wednesday, 25 June 2025

09:30 am – 10:00 am

Meet and Greet

Greetings and Welcome Coffee

10:00 am – 10:45 am

Genesys AI Overview

Explore how Genesys AI redefines orchestration and automation turning intelligence into effortless customer experiences

10:45 am – 11:30 am

Driving Business Impact with Supervisor Copilot & Journey Management

Discover how AI Supervisor Copilot is reshaping team management and operational oversight

11:30 am – 11:45 am

Coffee Break

11:45 am – 01:00 pm

Empowering Frontline Excellence: Agent Copilot (Laptops Required)

An interactive workshop designed to show how Agent Copilot can elevate frontline performance. Learn how AI empowers agents with real-time guidance, reduces effort, and improves customer outcomes

01:00 pm – 02:00 pm

Lunch and Networking

02:00 pm – 02:30 pm

Kahoot Quiz

02:30 pm – 03:00 pm

Understanding AI Tokens

Innovate with Genesys AI tokens which offers unmatched flexibility and affordability, empowering your businesses to scale AI capabilities on demand

03:00 pm – 03:45 pm

CX Advisory - Group Exercise

An interactive session where you will build AI use cases based on your industry

03:45 pm – 04:00 pm

Migration to UAE AWS region