Genesys Community Day UAE

09:30 am – 10:00 am

Meet and Greet

Greetings and Welcome Coffee

10:00 am – 10:45 am

Genesys AI Overview

Explore how Genesys AI redefines orchestration and automation turning intelligence into effortless customer experiences

10:45 am – 11:30 am

Driving Business Impact with Supervisor Copilot & Journey Management

Discover how AI Supervisor Copilot is reshaping team management and operational oversight

11:30 am – 11:45 am

Coffee Break

11:45 am – 01:00 pm

Empowering Frontline Excellence: Agent Copilot (Laptops Required)

An interactive workshop designed to show how Agent Copilot can elevate frontline performance. Learn how AI empowers agents with real-time guidance, reduces effort, and improves customer outcomes

01:00 pm – 02:00 pm

Lunch and Networking

02:00 pm – 02:30 pm

Kahoot Quiz

02:30 pm – 03:00 pm

Understanding AI Tokens

Innovate with Genesys AI tokens which offers unmatched flexibility and affordability, empowering your businesses to scale AI capabilities on demand

03:00 pm – 03:45 pm

CX Advisory - Group Exercise

An interactive session where you will build AI use cases based on your industry

03:45 pm – 04:00 pm

Migration to UAE AWS region

04:00 pm – 04:15 pm

Introducing AI Studios

04:15 pm – 04:30 pm

Closing Remarks and Networking