06/25/2025 08:30 am
Genesys Community Day UAE
Dubai
Inside CX: AI That Drives Conversations
AI is only getting bigger and more efficient, changing the whole scope of customer experience across industries.
Join us for an interactive Genesys community day where we dive into the real ways AI is transforming contact centers. From analytics to copilot, see how smart tools are enhancing customer conversations and empowering teams.
Jumeirah Beach Hotel
Mandarin Oriental Jumeira, Dubai - Jumeirah Beach Rd - Dubai - United Arab Emirates
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Agenda
Wednesday, 25 June 2025
09:30 am – 10:00 am
Meet and Greet
Greetings and Welcome Coffee
10:00 am – 11:00 am
Genesys AI Overview and Introducing AI Studios
Explore how Genesys AI redefines orchestration and automation turning intelligence into effortless customer experiences
11:00 am – 11:45 am
Driving Business Impact with Supervisor Copilot & Journey Management
Discover how AI Supervisor Copilot is reshaping team management and operational oversight
11:45 am – 12:00 pm
Coffee Break
12:00 pm – 01:00 pm
Empowering Frontline Excellence: Agent Copilot Workshop
An interactive workshop designed to show how Agent Copilot can elevate frontline performance. Learn how AI empowers agents with real-time guidance, reduces effort, and improves customer outcomes
01:00 pm – 02:00 pm
Lunch and Networking
02:00 pm – 02:30 pm
Understanding AI Tokens
Innovate with Genesys AI tokens which offers unmatched flexibility and affordability, empowering your businesses to scale AI capabilities on demand
02:30 pm – 03:15 pm
CX Advisory - Group Exercise
An interactive session where you will build AI use cases based on your industry
03:15 pm – 03:30 pm
Migration to UAE AWS region
03:30 pm – 04:00 pm
Kahoot Quiz
04:00 pm – 04:30 pm
Networking & Closing
Speakers
Mohamed Keshk
Senior Partner Account Manager - EMEA
Walid Fayad
CX Advisory Consultant
Hussein Krayani
Solution Consulting Manager - EMEA
Ahmed Zaghmouri
Sr Account Director Strategic Partners
George Youssef
Account Director
Tarek Elachkar
Lead Solution Architects