On-demand webinar

Fireside chat with Rochester Regional Health: Up level your patient care experience

How Rochester Regional Health empowers staff and elevates patient experience with Genesys Cloud

Healthcare organizations are facing pressure to deliver seamless, empathetic care — often with limited resources. Rochester Regional Health is meeting that challenge head-on by using technology not just to optimize workflows, but to humanize the patient journey. In this on-demand fireside chat, hear from leaders and industry experts as they discuss how technology helps drive better experiences for patients and care teams. 

From Genesys Cloud™ Agent Copilot and real-time feedback loops to self-service scheduling and patient authentication, Rochester Regional Health is using Genesys Cloud to boost efficiency, reduce burnout and streamline operations — without sacrificing empathy. Learn how this powerful partnership is helping healthcare teams deliver timely, informed and meaningful care. 

Watch the session now and gain insights on:

  • Empowering contact center agents with real-time support and quality feedback to reduce burnout and improve care
  • How Genesys Cloud can drive effective patient authentication and 24/7 self-service scheduling
  • Leveraging AI and automation to boost operational efficiency while keeping patient needs front and center