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September 1, 2021 – Duration: 20:38
September 1, 2021 – Duration: 20:38
Social media connects people — with family, friends and even brands. It’s quickly becoming an important channel for contact centers, too. The broad visibility of social channels means your responses and interactions are public, so the stakes are high. In this episode, Katie Ritz, Senior Director of Product Management for the Genesys Cloud platform, talks about the unique challenges of social media engagement, the role of video in customer interactions and the power of cloud technology to enable seamless omnichannel experiences with less burden on the contact center.
Katie has showed above-and-beyond commitment in leading efforts to release the right product/platform enhancements, which helped bring our hybrid strategy to life. Her strong advocacy for empowering customers to embark on digital transformations has enabled more customers to migrate to our cloud technology: Genesys CloudTM. Her effort has turned strategic aspirations into true measurable sales success for the company.
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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
