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February 5, 2020
February 5, 2020
Even the best-laid plans can have unexpected outcomes. Learn how two exceptional leaders walked the unplanned path to find success. With a combined 40-plus years’ experience in the technology space, Barbara Gonzalez and Janelle Dieken share their philosophies on building high-performing teams and turning heartbreaks into triumphs. Hear how they’ve used their diverse roles and backgrounds to carve out leadership roles — and get tips from them on ways to empower your teams for success.Â
As the Senior Vice President of Product Marketing at Genesys, Janelle believes in the power of a great story and thrives in building diverse and high-performing teams. With a background in IT, Sales, Consulting, Product Management and Marketing, Janelle has a knack for solving big business problems with knowledge and technology. Most of all, she loves being a mom.
Barbara leads a global team of highly talented and experienced professionals dedicated to work with customers analyzing and understanding their business objectives and expected outcomes, apply industry best practices and benchmarks to provide them with a set of recommendations and innovation roadmap for a strategic transformation and lead them in the path of realizing and executing those recommendations.
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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
