On-demand webinar
Discover how to seamlessly connect your front- and back-office operations with Genesys Work Automation, enabling you to streamline tasks, automate follow-ups and resolve issues more quickly.
The future of customer experience is about more than just handling individual interactions — it’s about crafting a seamless journey that flows across every department in your organization.
Join Valerie Stam, Vice President of Omnichannel Performance at KPN, and experts from Genesys to learn how automation can transform your customer experience. During the session, you’ll also see firsthand how KPN leveraged automation to streamline processes, resolve customer issues faster and enhance agent productivity.
You’ll also gain valuable insights into bridging the front and back office, automating routine tasks and delivering a consistent, seamless customer journey across all touchpoints.
Leslie Chau
Senior Director, Product Management, Genesys
Valerie Stam
Vice President, Omnichannel Performance, KPN
