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October 19, 2022 – Duration 00:26:34
October 19, 2022 – Duration 00:26:34
Technology should never be a barrier to delivering great customer experiences (CX). With the right training, it won’t be. The real value of your CX tech depends on how well you use it. If agents aren’t using all the capabilities you’ve invested in, you’re missing a critical opportunity to optimize your operation. Boosting technology adoption sometimes can be an elusive goal. But focusing on one thing — agent training — can simplify the process and ensure success. Inna Ekhaus, Vice President of Genesys Beyond, explains how CX managers can leverage agents’ enthusiasm for learning new skills to get more from their tech investments.
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Inna Ekhaus
Vice President of Genesys Beyond
Inna Ekhaus is the VP of Genesys Beyond, the organization within Genesys responsible for training customers and partners worldwide on Genesys technology and customer experience. In addition, she leads portfolio design and commercial operations for the Customer Success and Services (CSS) division of Genesys.  She’s been with Genesys for five years and prides herself on being an energetic, innovative, and results-oriented leader who surrounds herself with phenomenal people and wholeheartedly believes in the power of the team.
My life is an adventure inspired by the mantra: “Feet on the ground — head in the clouds!s
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
