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December 4, 2019
December 4, 2019
What do you think of when you hear AI? If you have visions of "smart" but rogue death squad robots or flying autonomous cars, you're close but not quite on the mark. We talk with Genesys AI experts Joe Ciuffo and Jean-Etienne Goubet to debunk the myths on AI, how it plays a role right now in our every day lives, and why it's critical to establish AI ethics that all companies abide by globally.
Joe Ciuffo is a Product Marketing Director for Genesys concentrating on voicebots, chatbots and predictive chatbots. Previously, he held roles in Product Support and Technical Sales at Genesys. Joe is always striving to explain concepts clearly, make information readily available and connect people to share their strengths. His current focus is on identifying high-return use cases for Artificial Intelligence and he takes pride in the excellent experiences that Genesys customers build.
Jean-Etienne is Senior Associate, Product Management/Operations, Artificial Intelligence at Genesys, where he supports operations for the AI acceleration initiative after the first successful AI-powered products introductions to the market
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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
