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July 2, 2019
July 2, 2019
Not all heroes wear capes. Some heroes wear a headset and take calls to help people in need. This week on Take a Moment, hear stories from two Genesys Hero award winners, Kate Kuehn and Nicole Martin. From saving Christmas for a family in need, to showing compassion to someone in emotional distress, these two amazing women share their philosophies on what it takes to go above and beyond to help people. This episode was recorded live on stage at Xperience19 in Denver and is a conversation you won’t want to miss.
Kate Kuehn volunteers as a responder on the crisis helpline for Crisis Services Canada (CSC). In November 2017, CSC launched the Canada Suicide Prevention Service (CSPS), a helpline that connects people like Kate to individuals who are feeling despair or need to talk. That moment of connection with another human being provides the opportunity to help people with their challenges.
Nicole Martin, customer service representative for MyBudget and Genesys Hero, helps individuals and families in Australia who are struggling with managing money. MyBudget has helped more than 100,000 Australians get on the path to financial success, and one family would not have had a Christmas had it not been for the dedication and support from Nicole.
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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
