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April 1, 2020
April 1, 2020
Robert Baden-Powell, founder of the scout movement, once said, “Leave this world a little better than you found it.” Today’s guest, Randy Carter, Marketing Content Director at Genesys, strives to do just that. Whether it’s designing new services or products in the varied award-winning tenures he’s held in healthcare, financial services or technology, Randy’s philosophy centers on building something to improve quality of life. In this episode, learn how service design principles—from forcing failure to really listening to people —became the foundations of the Genesys CloudTM platform. Randy also explains how he uses these human-centered design principles as guideposts when developing products and services.
Randy Carter is a product marketing director and a recovering user experience architect with deep experience in product development and enterprise planning, design thinking, and storytelling. He’s repeatedly delivered disruptive solutions in banking, medical technology, online education and business systems — making things easier to understand, more powerful, and simpler to support. He listens carefully, reads/writes/draws ceaselessly, and passionately explorers ideas that make people’s lives better.
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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
