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January 22, 2020
“Never judge someone until you’ve walked a mile in their shoes.” Some might consider this phrase cliché, but it’s a powerful lesson from his youth that Genesys CEO Tony Bates uses as a guidepost to how to conduct business and lead teams. A leader of many well-known brands, Tony understands that getting it right for the customer means getting it right for employees. Listen to his (un)conventional route to CEO, his philosophies on leadership and building the right company culture, and what he’s learned along the way.
Tony leads the company’s strategy, direction and operations in more than 100 countries and oversees a global team of more than 5,000 employees. Tony has decades of experience steering business-to-business and business-to-consumer companies through major market transitions and rapid scaling. Once Skype was acquired by Microsoft, Tony became president where he was responsible for unified communications before serving as executive vice president of business development and developers. In addition to his role at Genesys, Tony will continue to serve on the board of directors at both VMWare and eBay.
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