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July 31, 2019
July 31, 2019
How do you react in a stressful situation? Do you go into panic mode or are you the calming influence? Great leaders are able to navigate each scenario and encouage the best from indiviuals positive communication and empathy. Tune in to hear from Tom Lacroix learn how emotional intelligence is not just about having “all the feels,” but an important trait and skill for both leadership and front-line employees. Full Sail has deployed those skills to build a thriving employee culture and help put the wind in the sails for success for their students.
With over 30 years of leadership, coaching and training experience, Tom Lacroix began his career in leadership development and then moved into a sales and customer service management position. Currently, Tom is VP of Admissions at Full Sail University where he leads 3 separate business units and continually improves individual performance by improving customer interactions and developing leaders.
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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
