We are looking forward to seeing you on May 8th in Athens. Join us to learn about the Future of CX from engaging speakers, product information sessions and partner presentation, which will address the topic of how you can become Future ready now!
May 8, 2025 09:00
Genesys Community Day Greece
Athens
Genesys welcomes you to the Genesys Community Day Greece 2025!
The day will focus on how you can deliver the next level of customer experiences. Join us and learn from our customer Heron about how to create great agent experiences, our keynote speaker will discuss the future trend of CX and much more.
Got a question? Email veronika.lane@genesys.com
Gazarte
Voutadon 34, Athina 118 54, Greece
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Agenda
Agenda
Thursday, 08 May 2025
08:30 – 09:00
Registration
09:00 – 09:10
Introduction & Welcome
Apostolos Kemos – Director CEE, Genesys
Sean Straus – Account Director Greece, Malta, Cyprus, Genesys
09:10 – 09:40
Keynote: Current and Future state of CX
Merijn Te Booij – CX Explorer,DutchRed Consulting
09:40 – 10:10
Genesys Easter Eggs
Sean Straus – Account Director Greece, Malta, Cyprus, Genesys
10:10 – 10:40
Back Office and Branches: Driving efficiency and measurability using Genesys Cloud
Stefan Kauck – Senior Industry Executive Banking, Genesys
10:40 – 11:00
Coffee Break
11:00 – 11:30
Customer Journey Management – Now native in Genesys Cloud
Tarek Elachkar – Lead Solution Architects, Genesys
11:30 – 12:00
Customer story: How we use Genesys Cloud GC3 for a great Agent Experience
Andromachi Leze – IT Director at Heron
Panagiotis Halas – Customer Operations Director at Heron
12:00 – 12:30
Demo: Adding efficiency and ease of use with Generative AI
Eleni Poulimenea – Solution Consulting Manager ECSEI, Genesys
12:30
Lunch and networking
Speakers
Apostolos Kemos
Director CEE, Genesys
Sean Straus
Account Director Greece, Malta, Cyprus, Genesys
Merijn Te Booij
CX Explorer, DutchRed Consulting
Stefan Kauck
Senior Industry Executive Banking, Genesys
Andromachi Leze
IT Director, Heron
Panagiotis Halas
Customer Operations Director, Heron
Tarek Elachkar
Lead Solution Architects, Genesys
Eleni Poulimenea
Solution Consulting Manager ECSEI, Genesys