On-demand webinar

Beyond generative AI: Level up your experience with Genesys Cloud AI

See how you can leverage Genesys Cloud AI to access real-time insights, empower agents and deliver personalized customer interactions at scale.

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Artificial intelligence (AI) has transformed how contact centers interact and engage with customers by enabling data-driven personalization and smarter self-service to handle routine inquiries; supporting agents in analyzing customer interactions in real time; and providing valuable insights into customer behavior and preferences.

Join leading AI experts as they explore current generative AI adoption trends. You’ll see firsthand how Genesys Cloud AI can enhance your customer experience (CX) engine by automating workflows, enabling smart personalization and improving efficiency — leading to a boost in performance and the ability to deliver personalized customer experiences at scale.

Watch the session now and gain insights on:

Current generative AI adoption trends, fears and pitfalls
Genesys Cloud AI architecture and capabilities
The roadmap for Genesys Cloud AI

Meet the Speakers

Arpita Maity-Peschard

Director, Product Marketing, AI

Rahul Garg

VP, Product, AI & Self Service

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.