From silos to synergy:
Unifying the front and back office
to transform service delivery

Customers expect fast, consistent and effortless experiences across every interaction. But disconnected front- and back-office systems create gaps that can lead to frustration, churn and costly inefficiencies. “The State of Customer Experience” report even found that 30% of consumers surveyed stopped doing business with a company in the last year because of a bad experience.

Join industry expert Sheila McGee-Smith along with leaders from Genesys and ServiceNow for a deep dive into how a unified front and back office can transform your service operations — enabling increased customer loyalty, agent efficiency and time to resolution.

During the session, you’ll also hear from global IT services leader Stefanini on how they’re reshaping service delivery and agent experience with the power of Genesys and ServiceNow.

Meet the Speakers