This summer, join Genesys for a compelling four-part webinar series exploring how artificial intelligence is redefining service delivery across the public sector. From education and healthcare to civic services, discover how organizations are using AI to improve engagement, streamline operations, and drive meaningful outcomes—even with limited resources.
What you’ll see:
1:00 PM – 2:00 PM
Join us for our first webinar on enhancing self-service with Genesys Cloud’s AI-powered Virtual Agents.
Why attend?
Speakers
Ryan Ondik
Sr. Solution Consultant - Public Sector
2:00 PM – 3:00 PM
Join us to learn how AI by Genesys can enhance the Patient Experience in Academic Medical Centers to streamline each phase of the patient care journey while also strengthening key capabilities and measures around Revenue Operations, Patient Satisfaction, and Health Outcomes.
Why attend?
Speakers
Julie Kim
Principal Solution Consultant
2:00 PM – 3:00 PM
In this session, we will review AI Experience Tokens – the new way to flexibly consume Genesys Cloud AI features.
Why attend?
Speakers
Adam Mautz
Principal Solution Consultant
2:00 PM – 3:00 PM
In this session we’ll explore Genesys Predictive Engagement and Genesys Predictive Routing, two powerful AI-driven tools that enhance customer experiences and agent efficiency.
Why attend?
Speakers
Sam Karras
Principal Solution Consultant
2:00 PM – 3:00 PM
A discussion about how states can offer an agentic experience and level up their virtual agents.
Stay tuned for more details on this session.
Speakers
Ivory Dugar
Solution Consulting Expert
Kyle Edwards
Senior Solution Consultant
