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May 22, 2019
May 22, 2019
Closing the gender gap and creating diversity among teams are hot-button topics in traditionally male-dominated industries like technology. With supportive management and teams who enable positive communication, employees of all types will thrive and excel, no matter what the industry. Join guests Nikki Adams, Emma Ehrhardt, Anitha Udupi Nagaraj, as they share their experiences with leading predominately male teams, what drew them to technology and engineering, lessons learned from other women, and the importance of building your “squad.”
Nikki Adams graduated with her Masters Degree in Information and Communications Sciences. She currently maintains tooling, process improvement, governance, and quality assurance for PureConnect Customer Care here at Genesys. She also works cross functionally with other product lines to ensure common sets of processes, tools, and best practices based off ITIL methodologies.
Emma Ehrhardt is an Experienced Computational Linguist with a keen eye for both detail and the big picture. This pushes her to speak up when the two don’t seem to be in alignment, and enables her to be a good bridge between the research team & other areas of the company. Emma is passionate about making AI work for society and not the other way around.
Anitha Udupi Nagara works as a Technical Team Manager at PureConnect customer care, focusing on Recorder product area. She graduated in 2013 with a Masters Degree in Information and Communication Sciences from Ball State University. Anitha started her career at Interactive Intelligence/Genesys in 2013. The reason she loves working for Genesys is the people and varied cultural diversity.
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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
