05/13/2025 08:30 am
Genesys Community Day Saudi Arabia
Riyadh
Inside CX: AI That Drives Conversations
AI is only getting bigger and more efficient, changing the whole scope of customer experience across industries.
Join us for an interactive Genesys community day where we dive into the real ways AI is transforming contact centers. From analytics to copilot, see how smart tools are enhancing customer conversations and empowering teams.
Fairmont Riyadh
Fairmont Riyadh, Area, Riyadh Saudi Arabia
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Agenda
Tuesday, 13 May 2025
09:30 am – 10:00 am
Meet and Greet
Greetings and Welcome Coffee
10:00 am – 10:30 am
Genesys AI Overview
Explore how Genesys AI redefines orchestration and automation turning intelligence into effortless customer experiences
10:30 am – 10:50 am
From Insight to Action: STA Customer Success Story
Discover how STA transformed Zain Bahrain operations by turning insights into real business outcomes
10:50 am – 11:50 am
Driving Business Impact with AI Supervisor Copilot
Discover how AI Supervisor Copilot is reshaping team management and operational oversight
11:50 am – 12:00 pm
Coffee Break
12:00 pm – 01:00 pm
Empowering Frontline Excellence: Agent Copilot Workshop
An interactive workshop designed to show how Agent Copilot can elevate frontline performance. Learn how AI empowers agents with real-time guidance, reduces effort, and improves customer outcomes
01:00 pm – 02:00 pm
Lunch and Prayer Break
02:00 pm – 02:30 pm
AI Tokens
Innovate with Genesys AI tokens which offers unmatched flexibility and affordability, empowering your businesses to scale AI capabilities on demand
02:30 pm – 03:00 pm
CX Advisory - Group Exercise
An interactive session where you will build AI use cases based on your industry
03:00 pm – 03:30 pm
Networking & Closing
Speakers
Mohamed Keshk
Senior Partner Account Manager - EMEA
Paul Turner
Sr. Global WEM Business Specialist
Walid Fayad
CX Advisory Consultant
Hussein Krayani
Solution Consulting Manager - EMEA
Moaz Bulbul
Principal Customer Success Advisor
Rana AlGarawi
Senior Customer Success Manager
Abdulla Janahi
Sr. Manager, Contact Centre, Digital Care & Credit Control - Zain Bahrain
Ahmed Al-Najdi
Manager, Digital Care - Zain Bahrain