05/13/2025 08:30 am

Genesys Community Day Saudi Arabia

Name: Genesys Community Day Saudi Arabia
Start: 2025-05-13T08:30:00
End: 2025-05-13

Riyadh

Inside CX: AI That Drives Conversations

AI is only getting bigger and more efficient, changing the whole scope of customer experience across industries.

Join us for an interactive Genesys community day where we dive into the real ways AI is transforming contact centers. From analytics to copilot, see how smart tools are enhancing customer conversations and empowering teams.

Fairmont Riyadh

Fairmont Riyadh, Area, Riyadh Saudi Arabia

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Agenda

Tuesday, 13 May 2025

09:30 am – 10:00 am

Meet and Greet

Greetings and Welcome Coffee

10:00 am – 10:30 am

Genesys AI Overview

Explore how Genesys AI redefines orchestration and automation turning intelligence into effortless customer experiences

10:30 am – 10:50 am

From Insight to Action: STA Customer Success Story

Discover how STA transformed Zain Bahrain operations by turning insights into real business outcomes

10:50 am – 11:50 am

Driving Business Impact with AI Supervisor Copilot

Discover how AI Supervisor Copilot is reshaping team management and operational oversight

11:50 am – 12:00 pm

Coffee Break

12:00 pm – 01:00 pm

Empowering Frontline Excellence: Agent Copilot Workshop

An interactive workshop designed to show how Agent Copilot can elevate frontline performance. Learn how AI empowers agents with real-time guidance, reduces effort, and improves customer outcomes

01:00 pm – 02:00 pm