05/13/2025 08:30 am

Genesys Community Day Saudi Arabia

Riyadh

Inside CX: AI That Drives Conversations

AI is only getting bigger and more efficient, changing the whole scope of customer experience across industries.

Join us for an interactive Genesys community day where we dive into the real ways AI is transforming contact centers. From analytics to copilot, see how smart tools are enhancing customer conversations and empowering teams.

Fairmont Riyadh

Fairmont Riyadh, Area, Riyadh Saudi Arabia

Get directions

Save your spot

Thank you for registering.

You are now registered for this event. We will be contacting you shortly to schedule a time.

Agenda

Tuesday, 13 May 2025

09:30 am – 10:00 am

Meet and Greet

Greetings and Welcome Coffee

10:00 am – 10:30 am

Genesys AI Overview

Explore how Genesys AI redefines orchestration and automation turning intelligence into effortless customer experiences

10:30 am – 10:50 am

From Insight to Action: STA Customer Success Story

Discover how STA transformed Zain Bahrain operations by turning insights into real business outcomes

10:50 am – 11:50 am

Driving Business Impact with AI Supervisor Copilot

Discover how AI Supervisor Copilot is reshaping team management and operational oversight

11:50 am – 12:00 pm

Coffee Break

12:00 pm – 01:00 pm

Empowering Frontline Excellence: Agent Copilot Workshop

An interactive workshop designed to show how Agent Copilot can elevate frontline performance. Learn how AI empowers agents with real-time guidance, reduces effort, and improves customer outcomes

01:00 pm – 02:00 pm

Lunch and Prayer Break

02:00 pm – 02:30 pm

AI Tokens

Innovate with Genesys AI tokens which offers unmatched flexibility and affordability, empowering your businesses to scale AI capabilities on demand

02:30 pm – 03:00 pm

CX Advisory - Group Exercise

An interactive session where you will build AI use cases based on your industry

03:00 pm – 03:30 pm

Networking & Closing

Speakers

Mohamed Keshk

Mohamed Keshk

Senior Partner Account Manager - EMEA

Paul Turner

Paul Turner

Sr. Global WEM Business Specialist

Walid Fayad

Walid Fayad

CX Advisory Consultant

Hussein Krayani

Hussein Krayani

Solution Consulting Manager - EMEA

Moaz Bulbul

Moaz Bulbul

Principal Customer Success Advisor

Rana AlGarawi

Rana AlGarawi

Senior Customer Success Manager

Abdulla Janahi

Abdulla Janahi

Sr. Manager, Contact Centre, Digital Care & Credit Control - Zain Bahrain

Ahmed Al-Najdi

Ahmed Al-Najdi

Manager, Digital Care - Zain Bahrain