On-demand webinar
Get insights from Genesys, AWS and Brittany Ferries on key trends in AI, personalization and experience orchestration
Artificial intelligence is redefining how consumers and business leaders view customer experience (CX). A recent Genesys AI report found more than 80% of CX executives believe AI will be a clear differentiator for their organization in the future.
Join CIO, Amazon Web Services (AWS) and Genesys to learn how AI, automation and cloud services are redefining the CX landscape.
During the session, you’ll also hear from Brittany Ferries, who is reshaping the customer experience with generative AI from Genesys and AWS. You’ll gain insights into how AI is helping organizations to deliver on evolving customer expectations on the growing number of channels by enabling personalization, enhancing self-service, and driving revenue.
Trends in customer experience in the age of AI
The increasing role of AI in supporting agents and supervisors
The opportunities from and benefits of AI-Powered Experience Orchestration
