06/23–26/2025

Experience Genesys at Forrester CX Summit NA

Nashville, TN

Delivering the next level of experience

Step into a world of inspiration at the Forrester CX Summit — a premier forum for customer experience innovation featuring expert-led sessions, visionary keynotes and unmatched opportunities to network with some of the brightest minds in the industry!

Gaylord Opryland Resort & Convention Center

Gaylord Opryland Resort & Convention Center, Opryland Drive, Nashville, TN, USA

Get directions

Connect with our team at Forrester CX Summit NA

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Thank you for taking the time to schedule a meeting with Genesys while at Forrester CX Summit. We look forward to connecting and discussing how Genesys can help deliver the next level of experience for your customers and employees.

Join us at Forrester CX Summit NA

Discover why over 6,500 companies worldwide choose Genesys for customer experience innovation — the cloud solution designed to orchestrate journeys and drive meaningful outcomes.

You’ll see firsthand how we empower businesses to seamlessly connect agents, bots and communication channels — delivering a smarter, more unified experience for both your customers and employees.

Don’t miss out-register for Forrester CX Summit NA today

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Engage with Genesys Experts

Booth #101

Come meet our experts to gain exclusive insights into how the Genesys CloudTM platform can transform your customer experience strategy. Our experts are ready to answer your questions, share real-world success stories, and discuss how to leverage AI and automation for enhanced customer and employee experiences.

Customers can also explore their specific requirements, use cases, and challenges — and learn how Genesys can help solve them. Don’t miss this opportunity to discover new possibilities and unlock the full potential of your CX strategy.

Must-see sessions at Forrester CX Summit NA

Agenda

Tuesday, 24 June 2025

02:45 pm – 03:15 pm

Kaplan and Genesys: Transforming Learning with AI-Powered Innovations

Hear from Kaplan North America as they share their vision for transforming the education experience through CX innovation. Learn how they’re leveraging AI-powered self-service, digital engagement, WEM, and enterprise integrations—to deliver personalized, scalable support across a diverse learner and partner ecosystem. This session offers a strategic look at how CX is driving operational agility, deepening relationships, and enabling Kaplan’s mission to expand access to education through technology-led transformation.​​

Wednesday, 25 June 2025

11:25 am – 11:35 am

Level Up Your Customer Experience: Achieve AI’s Compound Value with Genesys Cloud

As customer expectations evolve, enterprises must move beyond traditional engagement strategies to achieve true experience orchestration. In this Solution Showcase session, we’ll explore how organizations can mature through the levels of experience orchestration by leveraging today’s AI-driven capabilities within Genesys Cloud. From foundational to advanced AI use cases, discover how adopting the latest innovations—such as generative AI, real-time decisioning, and journey management—creates a compounding value effect across your contact center and beyond. Learn how to seamlessly integrate these AI functionalities to drive operational efficiency, optimize customer journeys, and deliver personalized, proactive interactions at scale. Join us to see how AI-powered experience orchestration transforms customer and employee engagement, fueling long-term business success.​

Speakers

Ian Felder

Ian Felder

Director, Product Marketing, Genesys

Charles Quincy

Charles Quincy

Senior Director, Product Manager, Genesys

Bill Boga

Bill Boga

Executive Director of Contact Center Strategy & AI Transformation, Kaplan North America

Gaylord Opryland Resort & Convention Center

Gaylord Opryland Resort & Convention Center, Opryland Drive, Nashville, TN, USA

Get directions
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See what a CCaaS Leader can do for you

We’re proud to be recognized as a Leader in The Forrester WaveTM: Contact Centre-As-A-Service (CCaaS) Platforms, Q2 2025. The Genesys Cloud platform received the highest score in the current offering category and the highest scores possible in the criteria of AI architecture, generative AI and large language model support, and workforce management. Within the strategy category, Genesys received the highest scores possible in the vision, innovation and roadmap criteria.

Meet the Genesys team on-site and discover how we’re helping organizations of all sizes deliver smarter, more connected experiences through AI, automation and journey orchestration.

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