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April 29, 2020 – Duration: 24:38
April 29, 2020 – Duration: 24:38
Integrations don’t have to a heavy lift. By taking small steps, you can achieve a better customer experience through a more open platform. On today’s podcast, Jack Nichols, VP of Product Management for Genesys Cloud, shares the information you need to use an open platform to integrate your data, giving agents the tools they need—and customers the experience they deserve.
With over 15 years of technical and leadership experience Jack Nichols serves as the VP of Product Management for Genesys Cloud, leading the organizations strategy on developing our platform partner ecosystem. Before Genesys, Jack lead the global network and security infrastructure function at BrightPoint (now Ingram Micro). He holds a bachelor’s degree in engineering technology/computer science from Purdue University and joined E*TRADE Financial upon graduating where he architected and ran multiple global trading data network infrastructures.
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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
