December 8, 2021 – Duration: 31:30

S2 Ep. 7 The State of CX: cloud platform maturity

Today’s customers expect a higher level of service than ever before, leaving CX leaders scrambling to deliver and differentiate. Fortunately, cloud platforms are enabling seamless omnichannel access, mass customization and real-time journey orchestration. For today’s CX leaders, moving to the cloud is inevitable – in the latest State of CX report, 70% say they’re planning a cloud migration in the near future. The key decision now is how to transition smoothly. In this episode of Tech Talks in 20, Brian Bischoff, SVP for Genesys Cloud Commercial Operations, joins hosts Michael Logan and Ginger Conlon to discuss cloud platform maturity and the importance of choosing the right partner and strategy for your cloud migration.



Brian Bischoff

SVP– Genesys PureCloud

Brian Bischoff, SVP for Genesys Cloud Commercial Operations is responsible for driving market innovation and growth with next generation customer experience Cloud offerings.

Brian has spent his career focused on delivering CX solutions to midsize and enterprise customers.  His work has spanned premise contact centers, and modern Omni Channel SaaS architectures.  Brian is passionate about the profound changes and business and operational opportunities that can be realized though Cloud applications.

Prior to joining Genesys, held a variety of roles focused on product management, sales and new product introduction.   He has spent the last several years leading the Genesys Cloud growth efforts. Brian has a BS in Business Administration and MBA from the University of Richmond and an Advanced Management Certificate from the Kenan-Flager Business School at the University of North Carolina Chapel Hill.

Interested in listening to more Tech Talks in 20? Be sure to check out our podcast page to hear more customer experience-focused topics in bite-size segments!