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September 16, 2020 – Duration: 26:46
September 16, 2020 – Duration: 26:46
Contact center technology evolves rapidly, which can make it difficult to keep up. As a developer, you need to stay on top of the trends like artificial intelligence (AI) and bots. But it’s also vital to have a place to find answers to your questions about solutions you use every day. In this episode, Jim Crespino, Senior Director of Developer Evangelism at Genesys, takes a deep dive into the Genesys Developer Center — the hub that makes developers more productive. Jim outlines all the great resources in the center, including API documentation, tutorials, blogs, a forum, the DevCast and newsletters. He’ll also talk about some of the cool development work going on with the Genesys Cloud platform — and explains how you can get involved.
Jim Crespino has been writing software since he was a teen when his father brought home a RadioShack TRS-80 Model 1 in the early 1980’s, so he’s a long time geek. His career at Genesys started in 2002 where we worked for almost a decade in a role where he developed custom software for Genesys customers using the Genesys APIs and SDKs. Using the experience he gained while writing custom software he currently helps our ISV partners integrate to Genesys to list their products on the Genesys AppFoundry marketplace and he also evangelizes the integration capabilities of our Genesys contact center platforms to customers and partners.
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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
