ServiceNow Knowledge 2025

Engage with Genesys experts

Stop by one of our premium locations for an exclusive opportunity to engage with Genesys:

• Visit our booth #3514: Network with Genesys experts and learn more about Unified Experience – a turnkey, AI-powered solution that streamlines service delivery. Genesys and ServiceNow experts will be available at the booth showcasing live demos of our strategic offering.

• Schedule a meeting with Genesys: Meet with onsite experts and discover how our AI-powered solution increases workforce productivity, boost customer loyalty, and reduce total cost of ownership.

Cocktail Hour at Vanderpump Cocktail Garden

Join us for a relaxed and lively cocktail hour on Wednesday, May 7 from 5:00 pm – 7:00 pm—the perfect way to wind down after a full day of sessions.

Enjoy great company, engaging conversations, and refreshing drinks as we keep the momentum going.

Must-see sessions with Genesys

• May 6, 2025
  • Time: 9 – 9:30 AM PDT
    • What’s shaping the future of customer and employee experiences
    •  Join Accenture and Genesys for an exclusive look into the most pressing CX and EX trends and learn how to level up your customer and employee experiences, delivering greater business value.  
      • Speaker: Julie DeMartini, VP, Global Alliances and Partner
      • Speaker: George Finn, Managing Director at Accenture
  • Time: 4:15 – 4:45 PM PDT
    • Inside the unified experience: A deep dive with Genesys and ServiceNow experts
    • Join our experts for an interactive roundtable to see how Genesys and ServiceNow are charting the path ahead for CXaaS, or customer experience as a service.  Go beyond the high-level overview and explore technical details, real-world applications, and strategic benefits of the new Unified Experience that are most relevant and important to your business.  Seating is limited, so arrive early to make sure you’re part of the conversation!
      • Speaker: Moises Ruiz Chavez, Principal Solution Consultant
• May 7, 2025
  • Time: 1:30 – 1:50 PM PDT
    • Genesys and ServiceNow: Delivering a unified experience in the new era of CXaaS
    •  We’ll explore the new, co-built Unified Experience from Genesys and ServiceNow solution and how it helps overcome rising customer expectations, agent turnover, and tightening IT budgets.
      • Speaker: Brian Spencer, Sr. Director, Product Management
  •  Time: 4 – 4:30 PM PDT
    • Inside the unified experience: A deep dive with Genesys and ServiceNow experts
      • Speaker: Moises Ruiz Chavez, Principal Solution Consultant