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October 2, 2019
October 2, 2019
Welcome to Season 2 of the “Take a Moment” podcast. Just in time for Global CX Day and Customer Appreciation Week, this episode features two Genesys executives who know what it takes to provide exceptional customer experiences. Listen in as Corey Bischoff and Musa Hanhan, who come from both sides of a successful business, sales and customer experience, discuss the vitality of putting customers first. They’ll also explore the power of using innovative technology to create personalized, long-lasting customer relationships.
Musa is a driven experience designer and product strategist with a career spanning more than 20 years in the B2B technology industry. He works tirelessly to obtain the right customer experience buy-in from executive management to engineer experiences that instill customer trust and loyalty. He has built the Genesys voice of the customer program by maturing the Net Promoter Score into a deeper customer feedback framework and system.
As SVP of Global Sales Operations, Corey oversees a portfolio of sales programs that cover sales strategy, enablement, analytics, and technology supporting field operations. His career spans 18+ years of working in the tech industry developing high performing pre-sales teams to accelerate pipeline growth and designing CX solutions. Corey enjoys spending time with his family and coaching sports.
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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
