June 3, 2020 – Duration: 17:24

S1 Ep. 3 Harnessing a new level of control with the Genesys Cloud CX solution

The cloud opens the door to immediate contact center scalability and feature velocity. Still, many companies are hesitant to move to the cloud because they don’t want to lose the visibility and control that a traditional on-premises environment offers. Now you can get the visibility you’re accustomed to with the benefits of a cloud contact center. Learn from, Josh May, a veteran member of Genesys support, how the Genesys CloudTM platform provides resiliency, ease of support, scalability and new integration capabilities, along with the visibility and control you want. Josh will also share resources to heighten your cloud knowledge and troubleshooting skills.

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Josh May

Staff Technical Support Analyst

In the 4.5 years since joining the Genesys Cloud CX team I’ve helped build the team from 3 engineers to a global team with 80+ resources in 7 countries. I’ve created training, documentation, been a team lead, managed hiring, worked at risk accounts, gained an understanding of Cloud infrastructure & design, picked up programming skills, learned about APIs, and more. Genesys Cloud CX requires me to wear many different hats, and I’m grateful for the broad skillset I’ve developed. I’m excited for what the future holds and look forward to learning something new every day.

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