Your Tech Talks in 20 Podcast Subscription has been confirmed!
Please be sure to whitelist enterprise.programs@genesys.com to ensure you receive Genesys emails.
June 3, 2020 – Duration: 17:24
June 3, 2020 – Duration: 17:24
The cloud opens the door to immediate contact center scalability and feature velocity. Still, many companies are hesitant to move to the cloud because they don’t want to lose the visibility and control that a traditional on-premises environment offers. Now you can get the visibility you’re accustomed to with the benefits of a cloud contact center. Learn from, Josh May, a veteran member of Genesys support, how the Genesys CloudTM platform provides resiliency, ease of support, scalability and new integration capabilities, along with the visibility and control you want. Josh will also share resources to heighten your cloud knowledge and troubleshooting skills.
In the 4.5 years since joining the Genesys Cloud team I’ve helped build the team from 3 engineers to a global team with 80+ resources in 7 countries. I’ve created training, documentation, been a team lead, managed hiring, worked at risk accounts, gained an understanding of Cloud infrastructure & design, picked up programming skills, learned about APIs, and more. Genesys Cloud requires me to wear many different hats, and I’m grateful for the broad skillset I’ve developed. I’m excited for what the future holds and look forward to learning something new every day.
Want to listen more?
Subscribe to our free newsletter and get updates in your inbox on new episodes released each week!
Subscribe to our free newsletter and get new episode updates in your inbox
Interested in listening to more Tech Talks in 20? Be sure to check out our podcast page to hear more customer experience-focused topics in bite-size segments!
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
