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As a leading mobile internet company in China, Dianping.com provides a platform on which users can make group purchases, restaurant and hotel bookings, and online payments. Realizing the need for business diversity and innovation, Dianping.com turned to the SIP-based Genesys Customer Experience Platform for customization and flexibility.
“Genesys has rich experiences in the industry and gets very engaged with our business by studying our needs. Genesys solutions provide us with the industry’s leading-edge technologies and insights that are extremely helpful to us.”
Jun Jiang, Senior Technical Supervisor, dianping.com