Webinar Bytes

[Webinar Bytes] Megatrends shaping customer service in 2020

We’ve taken one of our webinars and broken it down in to smaller video segments.  Check out some of the most important parts of the webinar below.  Then watch the full video by clicking the link below.

The future of customer service starts with making your call center more human. It’s about understanding your customers and their specific problems. To do this, you need to give agents the right training and modern tools to provide a complete picture of your customers. Then, agents can make decisions and solve problems quickly.

Join guest speaker, Kate Leggett from Forrester Research and Joe Ciuffo from Genesys as they discuss megatrends that are shaping customer service in 2020.

Watch the full webinar by clicking this link.

Meet the Speakers

Joe cuiffo webinar image

Joe Ciuffo
Director, Product Marketing
Genesys

Kate leggett webinar image

Kate Leggett
VP & Principal Analyst
Forrester Research

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