Through six months of extensive customer interviews and data analysis, Robin Gareiss, President and Founder of Nemertes Research, evaluated results from ten globally-dispersed companies that migrated to Genesys from another vendor, or moved from a Genesys on-pemises solution to Genesys Cloud.
Nemertes will share insights on which Genesys solutions each customer chose and why — as well as the business impact they saw after migrating.
We will also look at trends across a variety of company sizes, industries, geographies and deployment models. This thorough, post-migration business value assessment is a must-see for anyone considering a CX upgrade.
VP, Strategic Solutions
President & Founder