Analyst Webinar

The proof is in the data: 10 real world CX transformations

A Nemertes business value analysis

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Through six months of extensive customer interviews and data analysis, Robin Gareiss, President and Founder of Nemertes Research, evaluated results from ten globally-dispersed companies that migrated to Genesys from another vendor, or moved from a Genesys on-pemises solution to Genesys Cloud.

Nemertes will share insights on which Genesys solutions each customer chose and why — as well as the business impact they saw after migrating.

  • 52% reduction in staff required to manage the solution
  • 31% decrease in operational costs

We will also look at trends across a variety of company sizes, industries, geographies and deployment models. This thorough, post-migration business value assessment is a must-see for anyone considering a CX upgrade.

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Meet the Speakers

Weibnar fernando egea

Fernando Egea
VP, Strategic Solutions
Genesys

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Robin Gareiss
President & Founder
Nemertes

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