Modernizing the contact center is an exercise in future-proofing and accommodating the unknown. To remain competitive, your organization must be poised for change—with customer contact technologies synched to ever-shifting requirements.
This presentation addresses the disruptive and innovative effects that digital transformation has on the contact center and explores how best to keep up with the fast-paced world.
Vice President, Research, Frost & Sullivan
Director of Product Marketing, Genesys