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Webinar Bytes

Why your CX solution must be multicloud (and might already be)

We’ve taken one of our webinars and broken it down in to smaller video segments.  Check out some of the most important parts of the webinar below.  Then watch the full video by clicking the link below.

If asked about your contact center technology, would you describe it as SaaS, private cloud or on-premises? Without intention, many organizations that have invested for many years in on-premises solutions actually find that they’re already cloud – and not only cloud, but “multicloud.” How, because of the prevalence of cloud-based applications. Services once handled by on-premise solutions like sales processes, payroll and human resources are now more-often-than-not consumed as cloud applications. It’s possible that while remaining on your private cloud solution, you’ve evolved into a multicloud customer experience architecture by accident.

Watch these webinar bytes to learn more about how companies are leveraging the best of all options — all clouds, all infrastructures, all applications — all with control of their personal ecosystem.

Watch the full webinar by clicking this link.

Meet the Speakers

Bobbi chester

Bobbi Chester
Senior Director Product Marketing
Genesys

Abi

Abi Chandra
Cloud Evangelist
Genesys

Tod famous webinar image

Tod Famous
VP Product Management, Engage
Genesys

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So let’s start off today on doing a search for

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the term of multi- cloud. If you put that in,

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you’ll see a whole bunch of varying different definitions, companies

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from Citrix, Google, Red Hat They’re all taking a stab

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at trying to define it. Some define multi- cloud as

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an architecture that utilizes public private hybrid cloud services. While

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others see it more as an approach that’s made up

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of one cloud service or more, as well as one

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cloud vendor or more. So with that said, there’s so

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many variations out there, I think a good place to

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start is to get a definition from both of my

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colleagues. And Todd, if you don’t mind, I’ll start this

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one with you. Sure. Thanks, Bobby. I had a feeling

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this question was coming, multi- cloud and we have seen

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a lot of different opinions about this. And I think

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maybe I’ll just keep it simple and focus on what

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I think is important from our product strategy. And that’s

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the ability to operate your cloud software where you want.

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And that means that you could choose to run it

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on, for example, Amazon, AWS or Microsoft Azure or Google

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cloud platform. So we’re giving in our architecture the ability

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for our customers to control where they operate. And that’s

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very different than a lot of, I’d say the first-

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generation cloud architectures. What I think is probably the most

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important thing about multi- cloud, now there’s a lot more

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technical nuances I could get into, but I think I’ll

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start there with a high level. Abi, what do you

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think? Thank you, Todd. Thank you, Bobby. I will take

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a technologist view to defining multi- cloud because after all

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I am a cloud architect. Simply put mighty cloud is

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the ability to consume both private cloud and public clouds

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in a single network architecture. So this would involve consuming,

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hosted application services, cloud computing, storage and data services from

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single or multiple cloud entities including, on premise solutions, hosted

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solutions in a data center or a private cloud solution.

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Infrastructure as a service or platform as a service providers,

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such as, Todd mentioned, Amazon web services, Google cloud platform,

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Microsoft Azure, as well as consuming services from software as

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a service vendors, such as Genesys. So in reinforcing your

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definition of multi- cloud, in terms of Genesys customers. Genesys

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engaged customers and prospects they get the choice to operate

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their software in different environments. That’s my definition of multi-

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cloud.

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