11/24–16/2026 10:00 am

Genesys Women in AI

Dubai

The 2nd Edition of Genesys Women in AI

Join us for Women in AI, bringing together leaders and changemakers to explore the evolving role of AI in Customer Experience and what’s coming next.

We’ll cut through the hype to look at where AI really stands today, the trends shaping the industry, and how organizations can embrace Agentic AI safely and responsibly. Through expert insights, open discussion and networking, this is an opportunity to exchange ideas, build connections and help shape the future of AI in CX.

The Address JBR

The Address Dubai Marina - Al Marsa Street - Dubai - United Arab Emirates

Get directions

Enter the Age of Agentic AI

Ready to turn AI ambition into real CX impact?

Join us at Genesys Women in AI Roundtable, Dubai for an interactive day designed to move beyond the AI conversation and into action.

Discover how AI and journey orchestration are reshaping customer experience, learn from real transformation stories, and take part in hands-on sessions exploring the potential of Agentic AI. You’ll exchange ideas and best practices with fellow CX leaders, Genesys experts and peers from across Saudi, while identifying practical actions you can bring back to your organisation.

💡 Learn. Exchange. Experiment. Connect.

Whether you’re defining your AI strategy or already putting it into practice, this roundtable is your opportunity to gain fresh perspectives, build valuable connections and help shape what comes next for CX.

Secure your place and join the Women in AI community.

Agenda

10:00 am – 10:25 am

Registration and Welcome Coffee

10:25 am – 10:45 am

Intro: The Year of AI

10:45 am – 11:25 am

AI Current trends

11:25 am – 12:00 pm

Operating Model - Genesys Agentic AI

12:00 pm – 12:30 pm

Wrap up: Women in AI Community

12:30 pm – 02:00 pm

Lunch and Networking