On-demand webinar

Women leading in the era of AI-powered CX

A conversation with Genesys customers on navigating risk, performance and trust at scale

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In recognition of International Women’s Day, women leaders will discuss how they’re embedding artificial intelligence (AI) into customer experience (CX) operations while balancing performance, trust and employee impact.

Moderated by Clare Muscutt, Founder & CEO of Women in CX, the panel features executives from BCD Travel, IHG® Hotels & Resorts, and Aterian — organizations actively advancing AI within their Genesys environments.

Together, they’ll share how they evaluate AI use cases in practice, align stakeholders around measurable outcomes and ensure automation strengthens. This is a grounded, executive-level discussion on leading AI responsibly in complex, high-accountability environments.

During this session you’ll gain: