On-demand webinar
Deliver the next level of experience with CX Cloud from Genesys and Salesforce
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When your contact center and CRM system are truly connected, the results speak for themselves: faster resolutions, happier customers and measurable business impact. Moving beyond traditional CTI integrations helps open the door to unified data, streamlined customer interactions and agile solutions that empower both agents and IT teams.
Watch this on-demand webinar to explore how CX Cloud from Genesys and Salesforce goes beyond traditional CRM system and Contact Center as a Service integrations to help transform customer and agent experiences. From the first touchpoint to final resolution, this session showcases how a unified, AI-powered platform can deliver seamless engagement, operational agility and meaningful business outcomes.
During the session, you’ll also hear how Benify transitioned off OpenCTI in just four hours — achieving a 30% boost in processing efficiency and 17% lower total cost of ownership.
Delivering AI-driven, personalized customer experience (CX) across every channel
Enabling agents with full customer context and real-time support tools
Help future-proof your CX investments with a native, scalable solution
Mark Zoroya
Director, Strategic Technology Partner Sales, Salesforce
Mathew Danish
Senior Principal Partner Architect, Genesys
